The KS20 borrows deeply from LGs desire to make hot devices for the young, urbane crowd. Unfortunately, too much of a good thing kills as the proverb goes, and the chrome down the sides of a shiny black exterior may be viewed as garish or tasteful-depending of course on your aesthetic senses. While the device fits the hand well, it also has a couple of glaring ergonomic issues. For one, the joystick's a total pain to use, and navigation is irritating. Although based on WM 6.0 Pro means application support will be very good, the KS20 seems to be more of a lifestyle device than a serious PDA as both number and QWERTY keypads are absent. This also means that the device is quite compact and lightweight, despite retaining a screen size of 2.8 inches.
The camera and music performance was about par, although it takes more to impress. Once again a nifty add-on by LG is the ability for this phone to play DivX videos, like the KU990 (Viewty). Video playback was also pretty good, and this makes the KS20 somewhat of a saving grace. Its also one of the few PDA phones to support FM Radio, which is rarity for business devices. But there are better PDAs and better cellphones available at the same price point, which leaves the KS20 out in the cold.